Please see attached the member information that outlines the various resources available for assistance to those Members impacted by COVID-19 here: BENEFITS AND COVID 03.27.2020
As we have previously notified members, DA Townley has implemented measures to reduce their physical workforce within their office space using a ‘lean team’ with the balance of staff working remotely from home.
During this time, with a remote workforce, it will be very difficult to take telephone calls. DA Townely asks that any requests and/or questions be submitted to them via email and Members calling their office will be directed to this method of communication. Again, their remote workforce is monitoring emails and will respond to all inquiries.
For Health and Dental claims questions use email@example.com and for Weekly Indemnity questions use firstname.lastname@example.org and for benefit plan coverage, reciprocity and remittance questions please use email@example.com and finally for any Pension-related inquiries use firstname.lastname@example.org
DA Townley’s website www.datownley.com now has a COVID-19 resource centre with the most up to date information available for clients and plan members.
They have added a banner containing a link to this information on the Plan’s website, www.hfbenefits.org